Stay Safe from Scams This Black Friday: Shop Safely and Confidently at Tom Harris TELUS & Koodo

“Scammers target phone deals during Black Friday, so this guide walks you through simple checks and safer ways to switch phones, plans, and bundles.”

Before You Say Yes on the Phone: Read This TELUS & Koodo Black Friday Safety Guide

Black Friday is busy. Big deals, bigger noise, and now one more thing to watch for: scammers pretending to be TELUS.

Scammers know attention sits on phones, bills, and upgrades. They spoof caller ID, use real agent-style scripts, and push you to “secure” your account or upgrade your plan on the spot. They drop real device names like Pixel 10 or iPhone 17 and mention internet bundles or loyalty discounts to sound legitimate.

During this season you expect calls about:

• New phone promotions
• Internet and TV bundles
• Plan changes or loyalty savings

That expectation makes fake outreach easier. The goal is simple. Get enough information to order devices, open lines, or access online accounts under your name.

At Tom Harris TELUS & Koodo, the goal is different. We want Black Friday to feel simple. Clear offers, real people, safe activations. This post is a quick PSA, so you see how scammers are changing, how to protect yourself. Click here to see current TELUS and Koodo Black Friday offers that Tom Harris offers.

Why Scammers Pretend To Be TELUS

Scammers go where the trust is.

TELUS has millions of customers across Canada. That makes it a prime target for impersonation. Fraudsters know:

• People recognize the TELUS name
• Many households use TELUS for mobility, internet, or TV
• A “TELUS” call sounds normal, especially around promo seasons

So they copy what works:

• They mention real phones like iPhone 16, Galaxy S25, Pixel 10
• They reference “loyalty,” “fraud department,” or “Black Friday team”
• They promise bill reductions or free devices if you “confirm details now”

The problem is not TELUS. The problem is people pretending to be TELUS.

Scam Calls: What Is Happening And How To Stay Safe

You do not need deep technical skill to stay safe. A few quick checks help a lot. These calls usually lean on three things: pressure, confusion, and speed.

Fraud callers right now often:

• The call comes from a number that looks local or even shows “TELUS”. They claim to be from “TELUS Loyalty,” “TELUS Fraud,” or a “TELUS Black Friday team”
• They ask for sensitive info. Real agents do not ask for your password or full credit card number.
• The offer sounds vague. They talk about a big discount but avoid clear plan details, device names, or terms.
• Links during the call. Caller asks you to open a text or email link and log in while staying on the line.

Use these quick checks before you trust any offer:

• If you feel rushed, pause.
• Never share passwords, full card numbers, or verification codes.
• If you did not request a call and details sound unclear, hang up.
• Start with official sources. Type in tomharris.com or the TELUS/Koodo site yourself.

If more than one sign appears, stop the conversation. Hang up, then call TELUS or contact Tom Harris through official numbers or visit a store. A verified team member will help you review offers and keep your account safe.

Why Tom Harris Is The Safest Place To Get TELUS Black Friday Deals

Visit a Tom Harris Cellular location and speak with staff in person or call your local Tom Harris. Tom Harris Cellular is your trusted TELUS and Koodo store.

That means:

• Work with verified staff who follow TELUS security policies
• Your ID and account are handled under TELUS security policies
• Review and compare phones, plans, and Black Friday TELUS or Koodo promotions offered in front of you.

When you shop with Tom Harris, you:

• Get help with transfers, backups, and setup
• See the device, the paperwork, and the pricing in front of you.
• Get a full breakdown of the monthly cost, term, and any Bring-It-Back or financing details.
• Leave with a record of what you agreed to.

Use in-store support for complex changes. New lines, port-ins, and big plan shifts are safer when done at a verified location like Tom Harris.

We will walk you through the offers, protect your information, and help you pick the right Black Friday deal without the stress. No mystery charges. No “surprise” lines added later. If you ever receive a call claiming to be from TELUS and you are unsure, you can tell them you prefer to complete everything in-store at Tom Harris. A real agent will respect that.

What To Do If You Think You Have Been Targeted

If a call, text, or email feels wrong, act fast and keep it simple.

1. Stop contact: End the call or close the message. Do not send more information or click any links.
2. Check your accounts: Log in to My TELUS or My Koodo through the official site. Review lines, add-ons, and recent orders for anything you do not recognize.
3. Change passwords and PINs: Update your My TELUS or My Koodo login, plus any linked email passwords. Change your account PIN and security questions if needed.
4. Call TELUS or Koodo using official numbers: Use the phone numbers on your bill or the official website. Explain what happened and ask the agent to review your account for new lines, devices, or changes.
5. Contact your bank or card provider if payment details were shared: Ask them to review recent activity and discuss extra protection or a new card if required.
   
6. Visit a Tom Harris store for a full review: Bring your phone and a recent bill. Our team can walk through your services, confirm what is real, and suggest next steps.
7. Report the scam: Share details with TELUS support at 1-866-558-2273 and the Canadian Anti-Fraud Centre at 1-888-495-8501. This helps protect other customers.

You do not need to feel embarrassed. Scammers are getting more sophisticated, and good people get caught off guard. What matters most is how quickly you respond.

How Tom Harris Staff Handle Fraud Concerns

If you walk into a Tom Harris store and say, “I think I got a scam call,” here is what our teams typically do:

• Listen to what happened
• Help you check your account status and recent changes
• Confirm which offers are real and current
• Explain what TELUS or Koodo promotions look like in a normal process
• Suggest steps like password changes or extra verification, where appropriate

If the deal you were offered on the phone sounds “too good,” we can compare it to the real offers available. Sometimes there is a legitimate promotion. Sometimes there is not. Either way, you leave with clarity, not doubt.

TELUS Online Security And Extra Protection Layers

For some customers, extra protection makes sense, especially for business owners or families with multiple lines.

• Identity monitoring
• Dark web scanning
• Safe browsing tools
• Alerts when personal data appears where it should not

Paired with the right mobility or home services, this adds a second line of defense on top of good habits. If you are unsure which level fits your situation, click here to learn more and find a Tom Harris TELUS & Koodo near you. 

Keep The Deals, Lose The Fraud

Black Friday should feel like a chance to save, not a guessing game about who to trust. Scammers will keep using the TELUS name. Scripts will stay polished. Caller ID will not always tell the truth.

Your best defense remains simple habits:

• Treat unexpected “TELUS” or “Koodo” calls with care
• Refuse to share passwords, one-time codes, or full card details
• Hang up and call back through trusted numbers
• Use Tom Harris as a trusted TELUS & Koodo store for upgrades, renewals, and questions.

If a recent offer felt strange, bring your phone and information to a Tom Harris location. You focus on value from TELUS and Koodo. Tom Harris helps keep that value safe.