How to Renew a Device on TELUS EPP Online with Tom Harris (Step-by-Step Guide)

This blog is a step-by-step guide to signing up for TELUS Exclusive Partner Program (EPP) online with Tom Harris. We’ll walk you through every screen in the order form. From checking eligibility and choosing your device and 5G+ plan, to reviewing fees, porting your number, completing employment verification, and submitting your final order. Using clear screenshots and simple language so you know exactly what to expect.

Step 1: Click here to visit our EPP Order page

Step 2: To begin, fill in the following information and click “Submit” once completed.

Step 3: For Device Renewals, Click “Devices.”

Step 4: Click “Upgrade Existing Smartphone”

Step 5: On this page, you choose your device brand and model from the list; you can follow the same steps for any phone, but for today’s example we will select a Google device.

Step 6: On this screen, choose your storage size, colour, and plan option, and remember each choice changes the price, so watch the upfront and monthly amounts carefully to make sure you select the plan and cost that work best for you. Click “Proceed” once you find the option that works for you.

Step 7: Select Details to review what is included in the New Service Essentials add-on and the $50 Corporate Service, Setup and Support fee and Recycling Fee. Once you have reviewed this section, select “Proceed.”

Step 8: On this screen, you will see the free gift with purchase: when you activate a Google Pixel 10, you receive the AXS 4-in-1 charger (a $139 value) at $0 as part of your order.

Step 9: On this screen, choose your warranty option: either select Device Care Complete for $17/month for extra repair and loss coverage, or choose Decline extended coverage to keep only the standard manufacturer’s warranty, then click “Proceed.”

Step 10: On this screen you can choose to add a fast-charge power adapter for an extra cost, or select “No Thanks” to skip this accessory and move on.

Step 11: On this page, browse compatible accessories for your new phone, add any items you want to your order, then select Proceed when you are ready to continue.

Step 12: On this page, pick the 5G+ plan that fits your needs and click Select under that plan.

Step 13: Here you review the details of the plan you selected and see the monthly price; scroll through the optional tablet/watch add-ons, choose any you want, then click Proceed to continue.

Step 14: On the summary page, check all add-ons (setup fees, SIM, Device Care, charger, etc.) and make sure the One-time and Monthly totals at the bottom match what you expect before selecting Check Out.

Step 15: Enter your personal and work details, select whether you are changing an existing TELUS account to EPP and acknowledge the one-time $80 connection fee in the second dropdown. If you are porting your number continue to the next step, if not, you may click “Proceed.”

Step 16: Enter your personal and work details, select whether you are changing an existing TELUS account to EPP and acknowledge the one-time $80 connection fee in the second dropdown. If you are porting your number continue to the next step, if not, you may click “Proceed.”

Step 17: Enter your contact details, then provide the requested ID information so TELUS can complete the required personal credit check to approve your plan and any device financing, then fill in your billing/shipping address, choose a delivery method, type in any additional comments (if any), and click Proceed to continue.

Step 18: On this page, review and accept the terms and conditions, enter your credit card details for the one-time service fees payment, then click Complete Order to finish your TELUS EPP request.

Step 19: On this page, carefully review all your order, billing, shipping, and subscriber details to make sure everything is correct before you accept the terms and click Complete Order.

Step 20: Read the instructions on this screen carefully, complete the employment verification using your work email as outlined, then click Complete Your Order last; once you do, you will receive a confirmation email with your final details.

Step 21: On this page, enter your personal details and professional email, then submit the form so TELUS can send you a unique verification code that you will use to complete your Exclusive Partner Program order..

Step 22: On this screen, your part is done for now, so watch your inbox for the TELUS confirmation email, follow the instructions in that message to finish accessing your Exclusive Partner Program offer, and contact Tom Harris if you need any help along the way.

A Quick Summary of Each Step

You start by opening the TELUS EPP order page, entering your information, and choosing Devices → Upgrade Existing Smartphone so you can renew your current line with a new device (Steps 1–4).

Next, you pick your hardware setup: choose your device brand and model, select storage, colour, and plan option, then review New Service Essentials, setup fees, and the free AXS 4-in-1 charger offer that comes with Pixel 10 before moving on (Steps 5–8).

From there, you fine-tune protection and accessories: choose your Device Care coverage, decide whether to add a fast-charge power adapter, browse any extra accessories you want, and then continue to plan selection (Steps 9–11).

After that, you lock in your wireless plan and costs: pick the 5G+ plan that fits your needs, review the plan details and optional tablet/watch add-ons, then check that all add-ons, one-time fees, and monthly totals on the summary page match what you expect (Steps 12–14).

To finish, you enter your personal and work details, confirm any number porting, complete your credit check, accept the terms, pay your one-time fees, and submit employment verification so TELUS can send your Exclusive Partner Program code and final confirmation email with the next steps to activate your renewed EPP line (Steps 15–22).