“Scammers target phone deals during big sales events, so this guide walks you through simple checks and safer ways to switch phones, plans, and bundles.”
Table of Contents
- Before You Say Yes on the Phone: Read This TELUS & Koodo Holiday Safety Guide
- Why Scammers Pretend To Be TELUS
- Scam Calls: What Is Happening And How To Stay Safe
- Why Tom Harris Is The Safest Place To Get TELUS Holiday And Boxing Day Deals
- What To Do If You Think You Have Been Targeted
- How Tom Harris Staff Handle Fraud Concerns
- TELUS Online Security And Extra Protection Layers
- Keep The Deals, Lose The Fraud
Why Tom Harris Is The Safest Place To Get TELUS Holiday And Boxing Day Deals
This Holiday Season is busy. Big deals, bigger noise, and now one more thing to watch for: scammers pretending to be TELUS.
Scammers know attention sits on phones, bills, and upgrades. They spoof caller ID, use real agent-style scripts, and push you to “secure” your account or upgrade your plan on the spot. They drop real device names like Pixel 10 or iPhone 17 and mention internet bundles or loyalty discounts to sound legitimate.
During this season you expect calls about:
- New phone promotions
- Internet and TV bundles
- Plan changes or loyalty savings
That expectation makes fake outreach easier. The goal is simple. Get enough information to order devices, open lines, or access online accounts under your name.
At Tom Harris TELUS & Koodo, the goal is different. We want Holidays to feel simple. Clear offers, real people, safe activations. This post is a quick PSA, so you see how scammers are changing, how to protect yourself.
Why Scammers Pretend To Be TELUS
Scammers go where trust already exists.
TELUS has millions of customers across Canada. That makes it a prime target for impersonation. Fraudsters know:
- People recognize the TELUS name
- Many households use TELUS for mobility, internet, or TV
- A “TELUS” call sounds normal, especially around big promo seasons
So they copy what works:
- They mention real phones like iPhone 16, Galaxy S25, Pixel 10
- They reference “loyalty,” “fraud department,” or a “holiday savings team”
- They promise bill reductions or free devices if you “confirm details now”
The problem is not TELUS. The problem is people pretending to be TELUS.
Scam Calls: What Is Happening And How To Stay Safe
Fraud callers right now often:
- Call from a number that looks local or even shows “TELUS”
- Claim to be from “TELUS Loyalty,” “TELUS Fraud,” or a “TELUS Holiday Offer team”
- Ask for sensitive information that real agents do not request, like your password or full credit card number
- Keep the offer vague, talking about a big discount but avoiding clear plan details, device names, or terms
- Ask you to open a text or email link and log in while staying on the line
Use these quick checks before you trust any offer:
- If you feel rushed, pause
- Never share passwords, full card numbers, or verification codes
- If you did not request a call and details sound unclear, hang up
- Start with official sources: type in tomharris.com or the TELUS or Koodo site yourself
If more than one sign appears, stop the conversation. Hang up, then call TELUS or contact Tom Harris through official numbers or visit a store. A verified team member will help you review offers and keep your account safe.
Why Tom Harris Is The Safest Place to get Holiday And Boxing Day Deals
Visit a Tom Harris Cellular location and speak with staff in person or call your local Tom Harris store. Tom Harris Cellular is your trusted TELUS and Koodo store.
That means:
- You work with verified staff who follow TELUS security policies
- Your ID and account stay under TELUS security standards
- You review phones, plans, and seasonal TELUS or Koodo promotions in front of you
When you shop with Tom Harris, you:
- Get help with transfers, backups, and setup
- See the device, the paperwork, and the pricing in front of you
- Get a full breakdown of monthly cost, term, and any Bring-It-Back or financing details
- Leave with a record of what you agreed to
Use in-store support for complex changes. New lines, port-ins, and big plan shifts stay safer when done at a verified location like Tom Harris
We walk you through the offers, protect your information, and help you pick the right holiday or Boxing Day deal without stress. No mystery charges. No “surprise” lines added later. If you ever receive a call claiming to be from TELUS and you feel unsure, you can say you prefer to complete everything in-store at Tom Harris. A real agent respects that.
What To Do If You Think You Have Been Targeted
- Stop contact: End the call or close the message. Do not send more information or click any links.
- Check your accounts: Log in to My TELUS or My Koodo through the official site. Review lines, add-ons, and recent orders for anything you do not recognize.
- Change passwords and PINs: Update your My TELUS or My Koodo login, plus any linked email passwords. Change your account PIN and security questions if needed.
- Call TELUS or Koodo using official numbers: Use the phone numbers on your bill or the official website. Explain what happened and ask the agent to review your account for new lines, devices, or changes.
- Contact your bank or card provider if payment details were shared: Ask them to review recent activity and discuss extra protection or a new card if required.
- Visit a Tom Harris store for a full review: Bring your phone and a recent bill. Our team walks through your services, confirms what is real, and suggests next steps. Find a Tom Harris store near you.
- Report the scam: Share details with TELUS support at 1-866-558-2273 and the Canadian Anti-Fraud Centre at 1-888-495-8501. This helps protect other customers.
You do not need to feel embarrassed. Scammers grow more sophisticated each year, and good people get caught off guard. What matters most is how quickly you respond.
How Tom Harris Staff Handle Fraud Concerns
If you walk into a Tom Harris store and say, “I think I got a scam call,” here is what our teams typically do:
- Listen to what happened
- Help you check your account status and recent changes
- Confirm which offers are real and current
- Explain what TELUS or Koodo promotions look like in a normal process
- Suggest steps like password changes or extra verification where appropriate
If the deal you heard on the phone sounds “too good,” we compare it to the real offers available. Sometimes there is a legitimate promotion. Sometimes there is not. Either way, you leave with clarity, not doubt.
TELUS Online Security And Extra Protection Layers
For some customers, extra protection makes sense, especially for business owners or families with multiple lines.
- Identity monitoring
- Dark web scanning
- Safe browsing tools
- Alerts when personal data appears where it should not
Paired with the right mobility or home services, this adds a second line of defense on top of good habits. If you are unsure which level fits your situation, click here to learn more and find a Tom Harris TELUS & Koodo near you.
Keep The Deals, Lose The Fraud
Holiday and Boxing Day sales should feel like a chance to save, not a guessing game about who to trust. Scammers will keep using the TELUS name. Scripts will stay polished. Caller ID will not always tell the truth.
Your best defense stays simple:
- Treat unexpected “TELUS” or “Koodo” calls with care
- Refuse to share passwords, one-time codes, or full card details
- Hang up and call back through trusted numbers
- Use Tom Harris as your trusted TELUS and Koodo store for upgrades, renewals, and questions
If a recent offer felt strange, bring your phone and information to a Tom Harris location. You focus on value from TELUS and Koodo. Tom Harris helps keep that value safe through the whole holiday and Boxing Day season.
FAQs
Is TELUS calling me a scam by default?
No. TELUS does make outbound calls in some situations, and so do authorized dealers. The risk comes from fraudsters pretending to be TELUS. When in doubt, hang up and call back using an official number.
What is the safest way to upgrade my phone or plan?
Visiting a Tom Harris TELUS & Koodo store or using official TELUS channels. In-store, you see every detail, sign real agreements, and leave with documentation.
How does Tom Harris help protect me?
As a trusted TELUS and Koodo partner, we follow TELUS security standards, verify identity in person, use official systems, and never complete activations outside trusted processes.
Someone offered me a huge discount over the phone. How do I know if it is real?
Write down the details, hang up, then contact TELUS or visit Tom Harris. We can confirm if the offer matches any current promotion. If we cannot find it, you likely avoided a scam.
What should I never share over the phone?
Avoid sharing full passwords, banking information, or one-time passcodes. A real agent should not need those to discuss your account in general terms.