TELUS Business Connect: Smarter Business Communications under One Roof

“Old phone systems are holding your business back. They waste time, frustrate customers, and make your team look less professional. TELUS Business Connect flips the script by giving you one powerful platform for calls, video, and messaging.”

Change How Your Company Connects and Cooperates

In a fast scaling business world, maintaining tools that are always unreliable for calling, chatting, video, and filing sharing on a business device is no longer applicable. Your team is everywhere. Some are at the office. Others are at job sites. A few are working from home. Customers still expect fast, professional answers no matter where you are.

That’s where TELUS Business Connect comes in. It’s a cloud communication platform that brings calling, message abilities, meetings together with productivity tools under one roof. Whether a small startup or a big business, every team needs a configuration that minimises friction and supports seamless collaboration.

Whether you’re a small team or a large company, it ensures calls don’t go unanswered – no opportunity lost.

Unified communications is not just a buzzword. It is the new standard. The global market for Unified Communications as a Service (UCaaS) is set to grow almost 20% each year through 2030. That means more businesses worldwide are moving to integrated systems to save time, boost productivity, and improve service (Grand View Research).

Contact us to learn more about TELUS Business Connect plans

Why Businesses Choose TELUS Business Connect

• Answer every call: Take every incoming call, directing it to the right place, whether that’s a desk phone, cell, or computer.
• Look polished: Use local numbers, toll-free lines, and auto-attendants.
• Work anywhere: Operate from wherever suits you. Get safe access to calls, meetings, and messaging on everything you own.
• Grow with ease: Easily incorporate new people or tools when needed – no tech trouble required.
• Do more together: Share files, manage tasks, and integrate with CRMs like Salesforce™ and Zendesk™

TELUS Business Connect isn’t just about communication, it is about empowering companies to be more accessible, productive, and professional.

Everything Your Team Needs to Stay Connected

Smarter Calling

• Common Call Handling: You can easily transfer calls between a desk phone, mobile phone, or desktop application with Business Connect as part of your team. Queue management and call holding as well as one-touch conferencing becomes simple in a single interface.
• Visibility + Efficiency through HUD: The HUD reflects real-time presence and availability, so calls get transferred logically. No more blind transfers or lost calls.
• Miss No Voicemails: Voicemails can be played anywhere and get auto-transcribed such that your team can read, reply, or forward them immediately if they cannot play back instantaneously.

These features lead to fewer dropped calls, shorter holds, these things empower your team to stay diligent and maintain a responsive and professional presence. It’s vital for maintaining trust.

Connected Communication

• Your Brand SMS on Your Phone: Staff can use the company’s business phone number when they message on mobile devices, keeping a consistent brand identity across the board.
• Project Collaboration Channels for Teams: Form chat teams for projects or teams, grouping discussion by context and limiting ambiguity.
• Integrated File Sharing: Files, pictures, and assets reside within the platform that means no jumping between tools or dealing with version mismatches.

Research proves that unified communications lead to real productivity benefits, reduced tool sprawl, and lowered expenditures (Brightlio – Technology Illuminated).

Meetings & Insights

• One-Click Call-to-Video Switch: Initiate a face-to-face meeting during any active voice call with a single click without any disruption in flow.
• Meet from Anywhere: Start meetings from calendar invitations, messages, or live calls with no independent platform required.
• Context-Driven Collaboration: Share files, assign tasks, keep notes in place, and convert discussion threads into deliverables.

Since traditional PBX systems weren’t designed for collaboration, cloud-native solutions like Business Connect provide adaptable scalability and superior meeting flows (Plow Networks).

Built-In Productivity

• Smoother Google & Microsoft Integration: Sync calendar, schedule meetings, access documents, all without leaving Business Connect.
• Task & Project Tracking: Assign tasks, set deadlines, track progress, no need for switching apps.
• Shared Team Calendars: Schedule meetings, shifts, and check-ins with a collective calendar that everyone on your team can see.

For teams already using Microsoft Teams, learn more about how Cloud Collaboration for Teams enhances Teams with full phone capabilities built right in.

TELUS Business Connect Editions

TELUS makes it easy to choose. You pick the edition that fits your size and industry.

See the chart here

Industry-Specific Benefits

Professional Services

• Consistent Identity: Use one business number across devices to project professionalism.
• Smart Call Routing and Menus: Clients get directed to the right person.
• Secure Call Handling: Flip calls, hold, or transfer without compromising confidentiality.

Retail

• Better Customer Experience: Immediate, professional replies no matter the store.
• Operational Harmony: Head office, branches, and delivery teams work in sync.
• Actionable Insights: Caller data informs smarter promotions and service upgrades.

Healthcare

• Secure Communication: HIPAA-grade encryption for calls, messages, and video.
• Patient Tools: Send reminders, check-ins, and use secure portals to boost engagement.
• Analytics for Improvement: Use data to improve scheduling and staff use.

Construction

• Office + Field Sync: Field teams take calls, share plans, and join meetings without returning to base.
• File Sharing On-Site: Send and receive updated blueprints instantly.
• Unified Platform: Break silos between project management, procurement, and crews.

Financial Services

• Regulatory-Ready Messaging: Designed with auditing, security, and compliance in mind.
• Global Coordination: Link branches, advisors, and clients under one toolset.
• Supports Hybrid Work: Consistent, secure tools for both office and remote staff.

Why Businesses Switch

Adopting unified communications isn’t just upgrading tech, it’s a strategic business decision and it drives results. Here’s why Business Connect drives ROI:

• Communication Costs Down: Companies using UC solutions have cut comms costs by ~35% through consolidation and ditching legacy tools (Verge Network).
• Big Productivity Gains: Forrester found UCaaS integration cut call handling times by 45%, saving up to $10.8M per year for large orgs (UC Today).
• Faster Decision-Making: Unified comms users make decisions 2.6x faster than others (Fit Small Business).
• Predictable Costs: UCaaS is subscription-based, so no surprise costs or big upfront investment (Zayo).
• The Market Agrees: UCaaS is growing fast. From USD 87B in 2024 to over USD 262B by 2030. (Grand View Research).

Conclusion

Outdated phone systems fragment communication, frustrate clients, and drain productivity. TELUS Business Connect provides a modern alternative, a single, scalable, secure platform for calling, messaging, meetings, and collaboration.

Whether you’re in professional services, retail, healthcare, construction, or finance, the value is clear: quicker response times, stronger client relationships, reduced overhead, and tighter team alignment.

In a future where UCaaS is the new standard, delay costs more than action.

Discover TELUS Business Connect today and revolutionize how your business communicates smarter, faster, more connected.