A smart phone and compatible smart devices are required to access TELUS SmartEnergy features through the SmartHome+ app.

Once you’ve subscribed to TELUS SmartEnergy, you can download the SmartHome+ app from the App Store (Apple iOS) or Google Play (Android) and pair your energy-saving devices with your phone through the app.

The app connects to your devices like smart thermostats and smart plugs, allowing you to control and monitor your home’s energy usage to help you save energy and reduce costs.

This list of compatible devices is continually updated with the specific models that work with TELUS SmartEnergy and the SmartHome+ app.

We currently have a range of smart thermostats and smart plugs.

Don’t see your device?
Check back regularly as we add more devices to this list on an ongoing basis.

Yes, energy-saving devices require installation.
Installation requirements will depend on the wiring of your home and your chosen device(s).

Most smart thermostats and smart plugs are designed for easy self-installation. Please refer to the installation instructions that come with your chosen device(s).

If you’re not comfortable with installing the devices yourself, we offer professional installation on select devices to SmartEnergy subscribers in most major cities across Canada for a flat fee. If you wish, you can book a professional installation appointment after you complete the purchase of your subscription and device(s).

Some devices may require an electrician due to compatibility and certification. For example, if your home does not have a c-wire and the thermostat requires it or for some high voltage thermostats used for electric baseboard heating.

1) Check eligibility: Visit the Shop Devices page and click on the device you’re interested in. If professional installation is available, it will be indicated below the Add button for the product.

2) Purchase your device: Add the device and subscription to your cart and complete your purchase.

3) Schedule installation: After your purchase, log into your My TELUS account. There, you can schedule an installation appointment. You’ll find out if your address is eligible during this process.

SmartEnergy subscribers connect compatible energy-saving smart devices with our SmartHome+ app, allowing them to manage their home’s heating, cooling and connected devices to reduce their energy consumption and costs.

Most of these savings are the result of setting automated routines. You can control your smart thermostat to turn down heating/cooling during specified times of the day or when you’re not at home, such as while you’re at work or on vacation. Electronics connected to smart plugs, such as entertainment systems and gaming consoles, can be powered down when not in use. A good example of a simple routine is to power down smart plugs and lower the temperature while you’re asleep at night.

The app’s dashboard provides insights into your home’s energy usage and estimated cost, so you can learn what devices are using the most energy while identifying ways to reduce it.

The more energy-saving smart devices you connect, the more empowered you’ll be to reduce your energy consumption and costs.

Energy savings events are a great way to help reduce your energy consumption while earning TELUS Rewards along the way.

SmartEnergy subscribers can participate in energy savings events to earn TELUS Coins which convert into valuable TELUS Rewards points.
TELUS Rewards can be used to redeem for great discounts and savings from top brands or even help TELUS plant more trees.

During events, the energy-saving smart devices connected to the SmartHome+ app will automatically power down and power up to conserve energy during specified time periods, usually when demand on the energy grid is high.

Smart plugs will turn off and your smart thermostat temperature will lower when in heat mode and will turn off in cool mode. After the event, smart plugs will turn back on and temperature will return to your previous set point. If there are devices that you would prefer not to participate in an event, you can manage opt in within the app.

You can expect to receive at least one energy savings event per week. If you participate, your devices will power down during the event to save energy when the grid is stressed. You will receive a notification in the app the day before the event and a reminder shortly before the event starts.

Yes, we take your privacy and security seriously. The SmartHome+ app adheres to industry security standards to protect your data.

We follow Canadian privacy laws and never sell your data.

If you cancel, auto-renew will be disabled immediately. You’ll still have access to your subscription until the end of your subscription period. You will not receive a refund.

You might have taken advantage of an introductory offer for energy-saving smart devices to pair with your subscription. If that applies to you and you cancel your SmartEnergy subscription within 24 months of your start date, we will charge your account for the full value of discounts previously applied on your SmartEnergy devices.